International Delivery & Returns
Christmas Returns Policy 2018
Items purchased from the 1st November 2018 until the 24th of December 2018 will have an extended returns policy which will be eligible for a refund or exchange until January 7th 2018
Like for like exchange/gift card or refunds only
All prices and delivery times for international delivery are available at checkout. We offer DHL express shipping and DHL road service to give you the best possible price and service.
|Country||Estimated Delivery Times||Price|
|Ireland||Next Working Day DHL Delivery||Available @ Checkout|
|Germany||Next Working Day DHL Delivery||Available @ Checkout|
|Spain||Next Working Day DHL Delivery||Available @ Checkout|
|Japan||2 Working Days DHL Delivery||Available @ Checkout|
|United States||1-3 Working DHL Days||Available @ Checkout|
|Netherlands||Next Working Day DHL Delivery||Available @ Checkout|
|Australia||3 Working Days DHL Delivery||Available @ Checkout|
|France||Next Working Day DHL Delivery||Available @ Checkout|
|Denmark||Next Working Day DHL Delivery||Available @ Checkout|
|Belgium||Next Working Day DHL Delivery||Available @ Checkout|
|Sweden||Next Working Day DHL Delivery||Available @ Checkout|
|South Korea||2 Working Days DHL Delivery||Available @ Checkout|
All orders are dispatched same day if ordered before 3pm GMT
We put our heart and soul into all our products to ensure your full satisfaction, so if for any reason whatsoever you are unhappy with your items, you have the right to return your purchase for an exchange or a refund (excluding sale items which are only eligible for an exchange) . You must return your items within 14 days of the date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, and will post the items back to you.
When returning items we require that your items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached.
We also ask you to enclose the original invoice that is included in the order and any information/instructions that you wish us to complete, i.e. full refund or exchange for particular item.
If the instructions are unclear, a refund or gift card will be processed.
If there is no information inside your parcel we cannot guarantee that your return will be dealt with.
If you have not tracked your parcel back to ourselves we cannot accept any liability for it.
Please note: We don't offer free international returns, we do however have a hassle free returns portal that can be accessed in your customer account all you need is the email used to place your order and the unique order number, this can be found on your order confirmation email or the documents inclosed in your original packaging.
Returns can take 7-14 working days to process after we have received your item(s) please allow this time before contacting our customer support.
Boxers are non returnable due to hygiene reasons.
When returning trainers, we can only accept undamaged items, including the original box. To return please place the trainers inside the original box and then send the box back within a suitable, robust postage bag. Please don't send the box taped up as this can potentially result in the item becoming non-refundable.
Christmas Returns Policy 2018
Items purchased from the 1st November 2018 until the 24th of December 2018 will have an extended returns policy which will be eligible for a refund or exchange until January 7th 2019
If item fits the refund criteria, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days from the date you returned the item, for any money to be returned to the account the purchase was made from. If you have sent back a sale item for refund, you will be issued with a gift card which will be emailed to the email address left on your order.
We don't offer exchanges, please send back your item for a refund and order your new size.
Late or missing refunds
If you haven’t received your refund within 7 days, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
The best way to contact us is through email at firstname.lastname@example.org however if you wish to call us on +44 (0141) 3879055 then please leave your name, number and order number and someone will return your call ASAP