We’ve extended our usual limit for returns. Any purchases made online or in-store between 1st November and 24th December 2023 can be returned up until 8th January 2024. For purchases made from 25th December onwards, our normal refund policy will apply.
What’s your return policy?
We will accept any item, unworn and still tagged, back to us within 30 days. Your order postage amount will not be refunded.
How do I return an item?
You can return any item to us using our new international returns portal. The returns portal is located in your customer account.
If you have not created an account and checked out as a guest you can open an account now with the same email address you used as a guest and you will have access to the portal.
Have you received my returned item?
We recommend sending your return through tracked post. We can take 5-7 days from when you send the parcel back for the return to be processed.
I haven’t received my money after 7 days?
If you have received an e-mail stating we have refunded you then it can take 3-5 business days to reach your account. If you have not received your refund by this time and you have received the confirmation e-mail then please contact your payment provider.
Can I make an exchange instead of a refund?
We can only offer you a refund so you would need to reorder the correct size. This is something we are looking into offering in the future.