Locker Room FAQ's

What is the Locker Room?

This is our way of showing our appreciation. You’ll earn 5 points for every £1 spent on For every 500 points earned you can redeem a £5 voucher which will be applied to your account.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You earn points by purchasing on

How do I view my point balance?

Your point balance is displayed in your account and in the rewards tab.

How do I redeem my points?

Select the tab called ‘Redeem Points’. Here you’ll see how many points you have accumulated. For every 500 points you can redeem a voucher for £5. You can only use one £5 voucher per order.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'pending', 'approved' and 'cancelled' statuses mean?

  • Pending: These points need to be verified before you can redeem them. Due to our 14-day refund policy we cannot automatically award points, as refunded items will no longer be eligible for a points reward. After this 14-day period has ended without refunding your items your points will be awarded to your account.
  • Approved: These points can be redeemed on rewards immediately.
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

Why did my account balance go down?

You have returned or canceled a purchase and are not eligible for those points.

I made an order but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout. You can redeem points in the ‘Redeem Points’ tab in your account.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact